Visit and Evaluate Each Long-Term Care Home

OBSERVATIONS

• Do patients appear happy and well taken care of?
• Is the building clean and well maintained?
• Are wheelchairs and other equipment in clean working order?
• Are activity calendars posted with a variety and sufficient number of activities for patients to choose from each day?
• Do the dining room and kitchen look clean and are cooks wearing hair covering?
• Are the rooms neatly arranged and individually decorated with personal possessions of residents?
• Do staff members interact cheerfully with patients and each other?
• Are resident call bells responded to quickly?
• Are staff members responsive to resident or family member needs and requests?
• Are staff members visible?
• Are residents treated with dignity and respect?
• Does the linen look clean?
• Is there an outdoor patio for resident and family use?
• Is resident privacy protected during resident care and treatment (are room doors and privacy curtains used)?
• Do staff members stop and knock on room doors prior to entering resident rooms?
• Do residents appear clean?
• Are there any strong odors in the facility?
• Are rooms well ventilated and kept at a comfortable temperature?
• Ask to eat a meal and evaluate the quality and taste of the food.